Privacy Policy

This Privacy Policy explains how Vidyut Energy Systems Pvt. Ltd. (“Vidyut Energy”, “we”, “us”, or “our”) collects, uses, shares, and protects personal information when you visit our website, request a solar quote, use our savings calculator, contact us by email, phone, or WhatsApp, or otherwise interact with our online services (collectively, the “Website” and related channels).

We are a solar EPC and energy solutions company serving residential, commercial, industrial, and PM KUSUM Yojana projects. We process personal information to respond to enquiries, prepare quotations, deliver projects, and improve our services.

By using the Website or submitting information to us, you acknowledge this Privacy Policy. If you do not agree, please do not submit personal information through our forms or continue using the Website for those purposes.

The data controller for personal information described in this Policy is Vidyut Energy Systems Pvt. Ltd., with Head Office at the address listed at the end of this page. You can reach us using the contact details provided in Section 14.

Depending on how you interact with us, we may collect the following categories of information:

• Identity and contact details — name, email address, phone number, and company name (for commercial enquiries)
• Project and technical details — type of requirement (residential, commercial, PM KUSUM, or general), monthly electricity bill estimates, roof area, land size, property type, location/state, and free-text messages describing your need
• Communication records — emails, WhatsApp or call notes related to your enquiry or project, and responses we send
• Usage and device data — IP address, browser type, pages visited, referring URL, and similar technical logs that may be collected by our hosting provider or analytics tools when you browse the Website
• Consent records — confirmation that you agree to our Terms and Privacy Policy when submitting the quote form

We collect information in the following ways:

• Directly from you — when you fill the quote / contact form, use the solar calculator (if inputs are later shared with us), email us, call us, message us on WhatsApp, visit our showroom or offices, or provide documents for a project
• Automatically — through standard web server logs, cookies, or similar technologies used by our hosting platform or third-party tools embedded on the Website
• From authorised representatives — when someone contacts us on behalf of a company, housing society, or investor project

We use personal information for legitimate business purposes related to our solar energy services, including to:

• Respond to enquiries, schedule site surveys, and prepare indicative or final quotations
• Advise on residential, commercial, industrial EPC, and PM KUSUM opportunities
• Coordinate project planning, approvals, installation, commissioning, and O&M support
• Communicate about subsidy / DISCOM documentation requirements where relevant to your project
• Send service-related updates about your enquiry or ongoing engagement (not spam marketing without a lawful basis)
• Improve Website performance, content accuracy, and customer experience
• Comply with legal, tax, accounting, and regulatory obligations
• Detect, prevent, or investigate misuse of the Website or fraudulent enquiries

Where applicable under Indian law (including the Digital Personal Data Protection Act, 2023 and related rules, as they apply), we process personal data based on one or more of the following:

• Consent — for example, when you voluntarily submit the quote form and accept these policies
• Contractual necessity — to take steps at your request before entering a contract, or to perform a contract for solar supply, installation, EPC, or O&M
• Legitimate uses permitted by law — such as responding to requests you initiate, maintaining business records, or securing our systems
• Legal obligation — where retention or disclosure is required by law or regulators

We do not sell your personal information. We may share it only as needed to operate our business and serve your enquiry or project, including with:

• Internal teams — sales, engineering, project execution, and O&M staff who need the information to assist you
• Service providers — hosting, email delivery (for example, transactional email platforms used to send enquiry notifications), IT support, and similar processors acting on our instructions
• Project partners — equipment suppliers, financiers, consultants, or subcontractors when required to evaluate or deliver your solar project, and only to the extent necessary
• Authorities — DISCOMs, government bodies, or courts when disclosure is required for approvals, compliance, or legal process
• Business transfers — in connection with a merger, restructuring, or sale of assets, subject to appropriate safeguards

The Website may use essential cookies or similar technologies needed for basic functionality, security, and performance. Our hosting or CDN provider may also process technical logs.

If we use optional analytics or marketing cookies in the future, we will update this Policy and, where required, provide appropriate notice or controls. You can manage cookies through your browser settings; disabling some cookies may affect Website features.

We retain personal information only for as long as needed for the purposes described above, including:

• Enquiry / lead records — typically for a reasonable period to follow up and for business continuity, unless you request deletion earlier and no legal retention requirement applies
• Customer and project records — for the duration of the engagement and thereafter as required for warranty support, accounting, tax, and dispute resolution
• Technical logs — for shorter operational periods unless needed for security investigations

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or alteration. These may include access controls, secure hosting, and careful handling of enquiry emails.

No method of transmission over the internet is completely secure. Please keep project documents and credentials confidential and notify us promptly if you suspect unauthorised use of your information in connection with Vidyut Energy.

Subject to applicable Indian law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for processing that is based on consent (this will not affect prior lawful processing)
• Request erasure or restriction of processing, where permitted by law and not conflicting with legal retention duties
• Opt out of optional marketing communications (service messages about your active enquiry or project may still be sent)

Our Website and solar services are directed to adults and businesses. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date. Material changes may also be highlighted on the Website or communicated through reasonable means where appropriate.

For privacy-related requests or questions about this Policy, please contact Vidyut Energy Systems Pvt. Ltd. using the details below. We will endeavour to respond within a reasonable period as required by applicable law.